"Transport Insurance" can be added to your booking and will provide Cover against loss or damage to goods in transit.
If damage or loss occurs, you will need to report the incident within 24 Hours of it occurring. All claim documentation needs to be submitted within 7 days of the reported Incident. If we do not receive the claim documentation within 7 days, the Transport Insurance claim will be void.
The Company shall insure the goods for an amount not exceeding One Thousand Rand (R1000), where insurance is requested but no value declared for a premium.
Where insurance is requested and the value declared exceeds One Thousand Rand (R1000) a premium representing a percentage of the declared value will be levied. In the event of a claim, a minimum excess of the declared value applies.
In the event of a hi-jack or theft a minimum of fifteen (15) percent excess of the declared value will apply, the minimum excess applicable been Two Thousand Five Hundred Rand (R2500). In the event of loss due to non hi-jack or no theft a minimum of ten (10) percent excess of the declared value will apply, the minimum excess applicable been One Thousand (R1000). The Company is not obliged to insure goods exceeding Ten Thousand Rand (R10 000).
To make a claim:
Email firstname.lastname@example.org with the subject line of the email as "Transport Insurance Claim: 52320" with the consignment number on the label sent at the time of booking. Include information on correspondence you have had with a Xpress Online Couriers representative.
If the goods were damaged, you need to include a minimum of two digital photos of the damage to the goods. One photo needs to show the goods and the damage sustained. The second photo needs to show how the goods were packaged (box and packaging material).The package material must be retained for inspection. More than two photos is preferable.
You also need to attach a scanned image of the invoice (or other documented proof) substantiating the wholesale value of the goods.
Failure to provide this information will result in the Tranport Insurance claim becoming void.
Once approved, claims will generally be paid within 90 days of lodgement.
The "Transport Insurance" Conditions should be read in-conjunction with The Courier Guy standard Transport Terms & Conditions.